Customer support · For every type of brand
Ecommerce customer support, run inside the tools you already use
Outsourced ecommerce customer support means trained agents answer your email, chat, social and marketplace messages in your own helpdesk, in your brand voice, to agreed response times. Crestaro supports Shopify, Amazon, WooCommerce, Walmart, Etsy, eBay and subscription brands in US, UK, EU and Australian hours.
Which brands do you support?
Shopify and DTC
Order status, returns, exchanges, discount questions, subscriptions. Shopify support.
Amazon sellers
Buyer messages within 24 hours, A-to-z claims, feedback. Amazon support.
WooCommerce and BigCommerce
Same service, working from your order admin and helpdesk.
Walmart, Etsy and eBay
Marketplace messages within each platform's response rules.
Subscription brands
Skips, swaps, failed payments and save-the-cancel flows.
Omnichannel brands
One team across store, marketplaces and social, so customers get one answer.
Which helpdesks do your agents use?
We work in your account so you keep the data, the history and full control. Our agents are already trained on these tools:
| Helpdesk | Typical users | What our agents do in it |
|---|---|---|
| Gorgias | Shopify brands | Order edits, refunds and returns from the ticket, macros, social and chat replies |
| Zendesk | Larger brands, multi-store | Ticket triage, views and SLAs, macros, help center articles |
| Freshdesk | Growing brands on a budget | Tickets, canned responses, automations, knowledge base |
| Intercom | Subscription and app-led brands | Live chat, Fin AI handover, inbox rules |
| Help Scout | Brands that want a personal email feel | Shared inbox, saved replies, Docs |
| eDesk | Multi-marketplace sellers | Amazon, eBay, Walmart and Shopify messages in one inbox |
| Shopify Inbox | Smaller Shopify stores | Live chat and order lookups |
| Seller Central | Amazon sellers | Buyer-Seller Messaging, A-to-z claims, feedback requests |
More detail on each tool on the helpdesks page.
How does onboarding work?
- Audit, week 1: we read 100 to 200 recent tickets and list the top questions.
- Playbook: macros, tone guide, refund and escalation rules, approved by you.
- Shadow period: agents draft replies that you or we approve before sending.
- Live: agents reply directly, with a daily summary and weekly quality review.
How much does outsourced customer service cost?
A part-time dedicated agent starts from $900 a month and a full-time agent from $1,600. Your helpdesk subscription stays with you. See pricing or hire a dedicated agent.
Can AI replace human support?
AI tools now answer a large share of simple questions well, such as order status and return policy. Human agents are still needed for refunds, damaged items, angry customers, marketplace claims and anything that needs judgment. We set up AI deflection inside your helpdesk where it works, and staff people for the rest.
Questions
Frequently asked questions
Which time zones do you cover?
US, UK, EU and Australian business hours, plus weekend cover on request.
Will customers know support is outsourced?
No. Agents use your brand voice and signature, and work inside your helpdesk under your domain.
Do I keep my helpdesk account?
Yes. You own the account and the data. We only use agent seats you add for us.
What is the minimum contract?
One part-time agent, month to month after the first three months.
Related
Get a support proposal for your brand
Tell us your ticket volume, channels and helpdesk. We send a written proposal with staffing, hours and price within one business day.