Customer support · Shopify
Shopify customer support outsourcing
Outsourcing Shopify customer service makes sense once support takes more than an hour or two a day of a founder's time, or when replies slip past 24 hours. Our agents work in your Shopify admin and helpdesk, answer order, return and product questions, and escalate anything that needs your decision.
What we handle
- "Where is my order?" questions, carrier claims and delivery exceptions.
- Returns, exchanges and refunds within your policy.
- Product and sizing questions before purchase, on chat and email.
- Discount code and checkout problems.
- Subscription changes in apps such as Recharge, Skio or Loop.
- Chargeback evidence packs through Shopify Payments.
- Instagram, Facebook and TikTok comments and DMs.
Should I outsource customer service for my Shopify store?
Outsource when support is pulling you away from growth work, when replies take longer than a day, or when you are about to expand to Amazon and expect more messages. Keep it in-house if every ticket needs deep product expertise only you have. Many brands start with a part-time agent covering email and chat, and keep the founder on escalations.
Questions
Frequently asked questions
Do your agents need my Shopify login?
They need a staff account with the permissions you choose. We recommend limiting refunds above a set value to approval.
Can you cover live chat?
Yes, in Gorgias, Intercom, Zendesk, Shopify Inbox and most chat tools, during the hours you choose.
Related
Start with a free review, then decide
Whether it is your Amazon account, a launch from Shopify, or your customer support, you get a written review and a clear next step within one business day.