Amazon is holding your money: why it happens and how to get paid

Step 1: find out which hold you have

In Seller Central, open Payments, then the statement view. Reserves are listed as separate lines. The name of the line tells you which type of hold it is, and that decides what you can do.

What is Amazon's DD+7 reserve?

Amazon's delivery-date-based reserve, usually called DD+7, holds the money from each order until 7 days after the buyer receives it. It started for European sellers in September 2025 and was rolled out to all US and Canadian accounts by March 2026. Delivery time is not part of the 7 days, so a slow delivery means slower payment, and bank transfer time comes on top.

• Use tracked shipping so the 7 days start as soon as the package arrives.
• FBA and fast shipping options usually get paid sooner, because delivery is confirmed faster.
• Expect a one-time cash gap when DD+7 starts on your account, and plan stock orders around it.

Why did Amazon add an account level reserve?

Amazon adds an account level reserve when it expects refunds or claims it may have to pay. Common triggers are a rise in A-to-z Guarantee claims or chargebacks, a jump in returns, late shipments, a sudden spike in sales, a new or changed bank account, or an account review. Look at Account Health and your recent claims to find the cause, fix it, then ask Seller Support to review the reserve and attach proof of what you changed.

What if my account is deactivated?

When an account is deactivated, payouts usually stop, even if the balance is positive. The money is normally released after the account is reinstated, so the appeal is the priority. Read our guide on writing a Plan of Action, and if the notice says your account is related to another one, see related account suspensions. If you cannot get reinstated, Amazon's Business Solutions Agreement sets out how withheld funds are handled, and a lawyer is worth it for large balances.

What to collect before you contact Amazon

1. The exact amount held and the reason shown in Payments or Account Health.
2. Your payment reports and reserve statements for the last 90 days.
3. A list of open claims, chargebacks and refunds, with what you did about each.
4. Proof of any fix: new shipping settings, carrier records, updated listings or supplier invoices.

When to get help

If a large balance is held, the account is deactivated or Seller Support keeps giving different answers, our account health service finds the cause, prepares the evidence and writes the appeal, from $300.